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Stargone Windshield Repair

The Cost of Compromise

gumshoe

“I don’t care how good the repair is. Use bubble gum for all I care,” said the client’s representative.

“Sorry, that’s not how I do things,” said I. ” I do the best repair possible, each and every time.”

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I had been called out to one of our auto dealership clients to repair a windshield on a lease-return vehicle. The lease period was up and the car was to be returned to the bank. The dealership was not going to be putting the car in its inventory for resale.

My client, the auto dealership, was really just a middleman in this transaction. Once the bank took possession of the car, the dealership would never see it again, except perhaps at auction. They had zero vested interest in the car.

The representative I was dealing with had sold a new car to the former lessee, and to grease the skids on getting the sale, probably told the customer that he would pay for the windshield repair out of his own pocket. This is not an unusual tactic. Sometimes the salesman does actually open up his own wallet, sometimes it’s the store that pays. In this case, the salesman was paying with his own money, and he was trying to “grind” me on the price of the repair. The less he had to spend on the repair, the more commission he got to keep.

So, the question for me was: Do I cut my price, do a quick, shoddy windshield repair, and help the salesman keep more of his commission? Or do I hold my price and maintain my normal quality standards…possibly alienating this guy and not getting any future work from him?

Not a difficult decision. I told him, “I do the best repair possible, each and every time. I won’t cut corners. The price is what it is.”

He paid me my regular fee.

Quality only takes a little longer to deliver, and the benefits last. Visually, the repair is looks as good as possible. In most cases, when I’m finished with the repair, you have to really look for it to find it. Structurally, the repair will last as long as the windshield is in the vehicle. That’s why we can give the strong guarantee we do.

Cutting corners saves a couple of minutes, but that is the only benefit. The repair will be very noticeable, with little or no improvement in the appearance of the rock chip. And there’s every likelihood that the repair will fail at sometime in the future, making the investment in the repair a waste since the windshield will have to be replaced.

Had I compromised, the salesman would have quickly forgotten the details of the deal, but would forever remember that I compromised on quality. Do you think he would have called me back to repair the windshield on one of his repeat customers’ cars, or his own car? In addition, he most likely would have told his buddies about the “deal” I gave him. And had the dealership management heard what I had done, I might have been banned from ever working on their vehicles again.

I don’t need that kind of publicity. I would rather be known as the guy who won’t compromise on quality, thank you very much.

Our Response To Recession? New LOWER Prices!

Recession

So, it seems as if we here in southern California are officially in a recession. We’re in this together, folks.

Stargone Windshield Repair has been a part of the Inland Empire community for over twenty years. We’ve been here in the good times and the not-so-good times. The businesses and the individuals in our great inland cities have supported us as we have striven to provide the absolute best windshield repair service humanly possible.

And now, all of us are feeling the economic pinch. If nothing else, the prices at the gas pump are causing us to shift spending. For the fortunate ones, that’s the only effect. For others, the recession has caused more dire consequences. Job loss, or loss of our home.

Our Response

What can Stargone Windshield Repair do about the recession? On a macro scale, we’re just a tiny little mom and pop business, nothing we do can effect the recession. However, on a micro scale, we CAN help our tiny little sphere of influence. We can stay positive, we can be thankful for the good things in our lives, and we can make windshield repair more affordable than ever for our customers.

A True Story

Why are we doing this? Let me put it this way. A few days ago a man called to make an appointment to have us come to his home to repair his daughter’s windshield. A little while later the daughter phoned us to cancel the appointment. “I have to buy gas. I’m a college student. I can’t afford getting my windshield fixed.”

I explained to her that if the damage spreads she will end up paying much more for a new windshield. Didn’t matter. She had to buy gas and would take the risk of not repairing.

That made me stop and think about what we might be able to do, and that’s when I came up with this plan. Of course, this is partially selfish. I’m hoping to generate more business, but in doing so, we will be providing more high quality windshield repairs to our customers, instead of having them go to our less quality-conscious competition. So this is a win-win solution for you and us.

The Bottom Line

For the duration of this recession, Stargone Windshield Repair is dropping our retail prices by twenty percent. In dollars and cents, that’s a drop from $59.95 for our basic repair, to $47.96.

You will still get the same superior windshield repair you have come to expect, and you will save money, too.

This discount will remain in effect until the recession is officially behind us. We honestly cannot afford to keep the prices at this level forever, but because the Inland Empire has supported us for these past twenty years, we feel a responsibility to do what we can to make a difference in whatever way possible.

Windshield Repair Supplies

If you are a windshield repair professional looking for a competitive edge, one of the best, most effective improvements you can make is to use our STARGONE Premium Resins.

For clarity, strength, and speed, we don’t think you’ll find a better resin.

Why don’t we offer all the tools you see on other windshield repair websites? Keep a sharp eye out. We’re developing a way to offer you the same tools we’ve been using and developing for over twenty years.

Until then, click here to get started using our STARGONE Premium Resins.

Time To Replace?

Sometimes the damage to your windshield is just too extensive. Maybe the crack spread all the way across the windshield. Or maybe the damage penetrates to both inside and outside layers of glass. Could be the diameter of the break is over one inch.

We hate to be the bearer of bad news, but it’s time to replace your windshield. If so, just fill out the form below and you’ll get three free bids from local companies that want your business.

What's your zip code?
What year is your car?
What make is your car?
What glass is damaged?

Windshield Repair Is Time Tested And Proven

Since 1972, the development of more sophisticated tools and superior resins has enabled windshield repair to become an economically, environmentally and physically sound process which, when properly performed by a trained professional, can do the following:

  • Improves the optical clarity in the damaged area by significantly reducing the visible damage
  • Creates a smooth surface to prevent interference with the windshield wipers
  • Prevents the original damage from spreading further
  • Adds strength to the windshield
  • Retains the original seal and saves the windshield

Windshield repair is a permanent process that removes air from the break and fills it with a curable, optically matched bonding agent. The process bonds the glass together, restores strength to the windshield, improves the break’s appearance and prevents the break from spreading.

With moisture, temperature extremes, and flexing caused by road vibrations 90% of initial rock chips will result in a large un-repairable crack. The longer you wait, the more contaminants may enter the chip, causing the repair process to be more difficult, and maybe even impossible. Also, the damage may spread without any notice. It could be one hour, one day, one week, one month or a year after the initial impact.

Don’t delay. Call today.
(951)232-7923

The Guarantee

When Stargone Windshield Repair repairs your windshield, we use the industry’s finest bonding agents, and we bring more than twenty years’ expertise to each and every job. We confidently back every repair with this no nonsense guarantee:

We guarantee that the original damage, once repaired, will not spread for as long as the windshield is in the vehicle. If the damage ever spreads we will refund 100 percent of the original cost of the repair.

You can confidently trust your vehicle’s windshield to us. Call today to make an appointment.

951-232-7923
Mention “Stargone.com” and receive a 10% Discount!

Three Easy Steps You Can Do To Get The Best Possible Windshield Repair

After you call Stargone Windshield Repair at (951)232-923 and make an appointment for us to come to your location to repair your vehicle’s windshield, there are a few simple things you can do to get the best possible results.

I know, you thought that once you called us, it was all in our hands to give you a great repair. For the most part, that’s true. Calling Stargone Windshield Repair is by far your best decision of the day! :)

But you can help yourself even more by following these simple steps:

1. Do NOT get the windshield wet before we get there. This means

a. DO NOT wash the vehicle
b. DO NOT clean the windshield
c. DO park the car in the garage overnight if possible, if our appointment is scheduled for another day. If you cannot park the car in a garage, put some tape over the damaged area to keep moisture out.
d. DO NOT drive in the rain.

2. Keep the vehicle in the shade if possible. There have been several times that we have arrived at a client’s location only to find that the heat of the day has caused the damage to spread beyond what is repairable.

3. Roll the side windows down just slightly, to help keep the heat and pressure from building up inside the cab.

By following these few simple steps, you’ll be doing your part to help insure the best possible windshield repair on your car or truck.

The Heat Is On

We’ve already had some near 100 degree days here in the Inland Empire, which means NOW is the time to repair that star in your windshield.

Why?

Because big temperature variations in the glass are one of the leading causes of that damage spreading. And once the damage spreads, you’ll be looking for someone to replace your windshield, not repair it.

So what can you do until we come out to repair your windshield for you? Here are some tips that MIGHT postpone the damage from spreading:

1. Whenever possible, keep the vehicle in the shade. Direct sunlight can quickly heat that windshield to nearly 200 degrees!

2. Roll the side windows down ever-so-slightly. This will help to keep the temperature equalized between outside temperature and inside temperature. In a sealed car, the inside temperature rises VERY quickly, which also increases the pressure. That pressure, combined with the extremely high temperature of the windshield, can cause that small chip to become a very long, unrepairable crack.

3. Never, never, never put your car through a car wash with an unrepaired chip in your windshield, ESPECIALLY on a hot day! The cold water will almost certainly cause the damage to spread.

As a matter of fact, don’t worry about cleaning the windshield before we get there to repair it for you. When we’ve completed the repair, we will clean it for you.

If you do these things you will have a better chance of keeping the damage from spreading before we get to your location to repair your windshield. However, these tips will probably not stop it forever.

The safest thing is for you to call us right now to make the appointment. As always, we will come to your location and give you the professional service we have been providing for the past twenty years.

Call today. (951)232-7923. Tell us you saw this article and we’ll give you a 10% discount.

Windshield Repair Saves Money

Are you kidding me??? Gas is over four dollars a gallon?!?!? Give me a break!

With gas prices escalating like there is no tomorrow, we southern California drivers are looking for ways to cut costs anywhere we can. Many of us are driving less, but many of us can’t drive less because of the fact that we have that long commute to work.

So what are we to do?

One thing you can do is repair that chipped windshield before the damage spreads. The average cost to replace a windshield is around $400, far more than it will cost to repair it.

You may be thinking, “I”ll just cross my fingers and hope for the best. Maybe it won’t spread.”

Uh-huh. And maybe if you don’t buy car insurance you won’t get in a wreck. Are you willing to risk it? Not if you’re smart.

Call us. Have us fix that chip. It’s a lot less expensive than replacing your windshield.

You think you’ll find it easier to afford it when gas is five or six dollars a gallon?

Call. Ask for Steve. Let me know you read this article and I’ll give you 15% off the normal price. But you gotta ask.

Here’s my cell number: (951)232-7923.

Windshield Repair Is Green

Twenty years is a lot of saved money and natural resources!

Since Stargone Windshield Repair first opened for business here in Riverside over twenty years ago, we have repaired tens of thousands of windshields. That is literally millions of dollars saved by our customers.

In addition to the dollar savings, another fantastic benefit of repairing and not replacing all those windshields is the green effect. Windshield repair is good for the environment.

Why? Because windshields are not recyclable.

Every repaired windshield means less in our Inland Empire landfills, and fewer resources used. That’s good for all of us.

Don’t wait until that rock chip damage has spread! Call us while the damage is still small, and still repairable. If the damage spreads beyond the size of a quarter (25 cent coin), we might not be able to save the windshield. By all means, call us even if it has spread, just to be sure.

Call today! (951)232-7923